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GARDA - The most advanced and secure cash logistics services in the industry

 

 

Finance

Leasing, financing, renovating, starting a second location — experienced retailers know there is a lot of business behind the business of retail. Get financial advice and tools here.

Franchise Operations

Planning to get into the franchise business? Or maybe you have a successful business model that you think would make a great franchise? Start here for advice on where to go next.

Health & Safety

Retailers from coast-to-coast continue to share the common goal of eliminating workplace injuries. To achieve this goal, RCC has taken a leadership role by promoting and assisting our industry in the development of a strong heath and safety culture. Through strategic partnerships, RCC has developed this section to include information, programs, and services to ensure our members have the necessary resources for a safe working environment.

Human Resources

Without a doubt, retail is a people business... and without the right people working for you, you're out of business. Find out what Retail Council of Canada is doing on your behalf to address retail's labour needs, and what you can do at the store level to ensure a productive and engaged workforce.

Information Technology

Payment processing, chip cards, e-commerce, RFID – technology in all its forms is playing a huge role in how the retail industry is changing. Here is the place to find the latest technology white papers, as well as useful tips on how to keep ahead of the digital revolution.

Loss Prevention

Theft, counterfeiting, organized retail crime – these are issues facing Canadian retailers of all sizes, with the RCMP estimating that organized crime alone costs retailers $5 billion a year. We’ve assembled some tools, tips and articles to help you protect your assets.

Marketing & Advertising

Who are your customers? Where will you find them? How will they find you? Every successful retail business must have a marketing/advertising plan in place; here's where you can start building yours.

Merchandising & Buying

If you're responsible for figuring out what to stock and where to find it – and how to put it out on your shelves where people can find it – then this is the department for you.

Store Planning & Design

Are you looking for helpful hints and ideas about how to improve your store's layout or design? We've assembled a number of tools and case studies that highlight the latest in store design trends.

Customers with disabilities spend approximately $25 billion every year in Canada. Wouldn't you like to tap into this huge market?

"How May I Help You?: Welcoming Customers with Disabilities" is now available to help businesses attract more customers of all abilities. Retail Council of Canada and the Government of Ontario developed this new interactive online training course.

It uses real-life scenarios to teach people how to interact with customers who have a variety of disabilities, including those who:

  • Use assistive devices, such as canes or wheelchairs.
  • Have an invisible disability, such as a learning or mental health disability.
  • Are accompanied by a sign language interpreter.
  • Have a support person.

Under Ontario's landmark accessibility legislation, Ontario's first standard — for customer service — is now law. The Accessibility Standards for Customer Service sets out rules that businesses and organizations must follow to serve customers with disabilities. "How May I Help You?: Welcome Customers with Disabilities" supports the training requirements in the standard.

Find out how you can make your business more attractive to people of all abilities. Take the course now.